FulFillor Privacy Policy

This Privacy Policy explains how we collect, use, and disclose your information.

Who we are (Controller)

Fulfillor is provided by NOI Technologies LLC (“we”, “us”, “our”). Registered address: [Full registered address] Contact: info@fulfillor.com If you are in the EEA or the UK and we do not have an establishment there, our representatives are:
EU Representative: info@fulfillor.com
UK Representative: info@fulfillor.com
Data Protection Officer (DPO): info@fulfillor.com

PERSONAL IDENTIFICATION INFORMATION

1. We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Website, register on the Website, place an order, and in connection with other activities, services, features or resources we make available on our Website. Users may be asked for, as appropriate, name, email address, mailing address, and phone number. Users may, however, visit our Website anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain website-related activities.

NON-PERSONAL IDENTIFICATION INFORMATION

1. We may collect non-personal identification information about Users whenever they interact with our Website. Non-personal identification information may include the browser name, the type of computer, and technical information about the user’s means of connection to our Website, such as the operating system and the Internet service providers utilized and other similar information.

Cookies & similar technologies

We use Cookiebot (a Google-certified consent management platform). In the EEA/UK, non-essential analytics and advertising cookies/SDKs load only after your consent. We also honor your choices via Google Consent Mode v2. You can change your choices any time via Cookie settings (link in the footer), which reopens the banner.

Categories we use

1. Necessary (always on): security, load balancing, session.
2. Preferences: save site choices.
3. Statistics: GA4/analytics.
4. Marketing: advertising/remarketing pixels.

Cookie declaration (auto-updates from our monthly scan)

How we use personal data (purposes & legal bases)

1. Operate and secure the site (logging, fraud prevention) — Legitimate interests.
2. Respond to enquiries, demos, and provide services — Contract or Legitimate interests.
3. Product analytics and measurement — Consent (EEA/UK).
4. Advertising and remarketing — Consent (EEA/UK).
5. Compliance and record-keeping — Legal obligation/Legitimate interests.
6. Newsletters and marketing emails — Consent (EEA/UK); you can withdraw at any time.

What data we collect

1. Identifiers & contact data: name, email, company, phone, role (forms, chats, calls).
2. Usage data: pages viewed, events, device/browser details, referral URLs, approximate location (via analytics; consent required in EEA/UK).
3. Transaction & support data: demo bookings, support tickets, notes from conversations.
4. To improve our Website – We may use the feedback you provide to improve our products and services.
5. Cookies/SDK IDs: set by us or our partners for preferences, analytics, and advertising (only after consent in the EEA/UK).

How long we keep data

1. Leads and enquiries: up to 24 months from last interaction.
2. Contract/customer records: for the contract term plus up to 7 years (tax/audit).
3. Analytics/ads identifiers: per tool settings and your consent choices.

We may retain limited logs to comply with legal obligations or resolve disputes.

HOW WE PROTECT YOUR INFORMATION

1. We implement reasonable security practices and procedures and have a comprehensively documented information security program and information security policies that contain managerial, technical, operational, and physical security control measures that are commensurate with the information being collected and the nature of our business. We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Website.
2. Sensitive and private data exchange between the Website and its Users happens over an SSL-secured communication channel and is encrypted and protected with digital signatures. Our Website is also in compliance with PCI vulnerability standards to create as secure an environment as possible for Users.

SHARING YOUR PERSONAL INFORMATION

We share personal data with:

1. Hosting & infrastructure (website/CDN, cloud hosting)
2. Analytics & measurement (e.g., Google Analytics — only after consent in EEA/UK)
3. Advertising platforms (e.g., Google/Meta/LinkedIn — only after consent in EEA/UK)
4. CRM & support tools (lead management, customer support)
5. Payment & billing (if applicable) We maintain appropriate data processing agreements with our providers.

International data transfers

Some providers process data outside your country. Where we transfer personal data from the EEA/UK to countries without an adequacy decision, we use Standard Contractual Clauses (SCCs) and apply additional safeguards where appropriate. You can request details at info@fulfillor.com

Your rights

Depending on your location, you can request access, correction, erasure, restriction, portability, objection, and to withdraw consent at any time (this won’t affect processing before withdrawal). To exercise these rights, contact info@fulfillor.com.

EEA/UK supplement

1. Legal bases: We rely on consent for analytics/advertising cookies and electronic marketing; contract to provide requested services; legitimate interests to operate, secure, and improve our services; and legal obligation for compliance.
2. Cookies & consent: In the EEA/UK, non-essential cookies/SDKs load only after consent via Cookiebot. Update choices any time via “Cookie settings”

United Arab Emirates (UAE) supplement

We comply with UAE PDPL (Federal Decree-Law No. 45 of 2021). You have rights to access, correction, deletion, and restriction. Where we transfer data outside the UAE, we do so under PDPL transfer rules. Contact: info@fulfillor.com

Kingdom of Saudi Arabia (KSA) supplement

We comply with the Saudi PDPL. You may exercise rights including access, correction, deletion, and to obtain information about processing. We respond within 30 days where applicable. Cross-border transfers follow SDAIA PDPL regulations and approved safeguards. Contact: info@fulfillor.com

United States supplement

We comply with applicable US state privacy laws, including the California Consumer Privacy Act (CCPA/CPRA), Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), Connecticut Data Privacy Act, and Utah Consumer Privacy Act.

Categories collected: We collect identifiers (such as name, email, company), usage data (such as pages viewed, device/browser), commercial information (such as service requests), and inferences for marketing, as described above under What data we collect.

Purposes: Operating the site, providing services, analytics, advertising/remarketing (only after consent where required), compliance, and record-keeping.

Do Not Sell or Share My Personal Information: If you wish to opt-out of cross-context behavioral advertising or data “sales", Email us on info@fulfillor.com

CHANGES TO THIS POLICY

1. Fulfillor has the discretion to update this privacy policy at any time. When we do, we will send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
2. We may update this notice from time to time. We will post the updated version with a revised “Last updated” date and, if changes materially affect you, we will provide additional notice.

CONTACT US

1. If you have any questions or comments about our Privacy Policy as outlined above, you can contact our Data Protection Officer at: Email: legal@fulfillor.com

CONFIDENTIALITY STATEMENT

1. At Fulfillor, we place a major emphasis on maintaining the confidentiality of Client information and Information Security Management. The following are key features of our Confidentiality Agreement, applicable to all our clients:
2. We do not disclose any information about our Clients to any third parties.
3. We do not use our Client’s identity or Client’s brand for our marketing purposes without their written consent.
4. We never provide our Client’s name or Client’s information to other prospective clients for marketing purposes.
5. We do not sell or disclose our Client list or Client Information to third parties.

CONFIDENTIALITY AGREEMENT

1. It is understood and agreed that a Fulfillor client may provide certain information that is and must be kept confidential. To ensure the protection of such information, and to preserve any confidentiality necessary under patent and/or trade secret laws, it is agreed that:
2. The Confidential Information to be disclosed can be described as and includes invention description(s), technical and business information relating to proprietary ideas and inventions, ideas, patentable ideas, trade secrets, drawings and/or illustrations, patent searches, existing and/or contemplated products and services, research and development, production, costs, profit and margin information, finances and financial projections, customers, clients, marketing, and current or future business plans and models, regardless of whether such information is designated as “Confidential Information” at the time of its disclosure.
3. Fulfillor shall limit disclosure of Confidential Information within its organization to its directors, officers, partners, members, employees, and/or independent contractors (collectively referred to as “affiliates”) needing to know. Fulfillor and affiliates will not disclose the confidential information obtained from the discloser unless required to do so by law.
4. This Agreement imposes no obligation upon Fulfillor concerning any Confidential Information (a) that was in Fulfillor’s possession before receipt from Fulfillor’s Client; (b) is or becomes a matter of public knowledge through no fault of Fulfillor; (c) is rightfully received by Fulfillor from a third party not owing a duty of confidentiality to the Fulfillor Client; (d) is disclosed without a duty of confidentiality to a third party by, or with the authorization of Fulfillor; (e) is public knowledge or the information is available in the public domain; or (f) is independently derived by Fulfillor.
5. This Agreement states the entire agreement between Fulfillor and Fulfillor’s Client concerning the disclosure of Confidential Information. Any addition or modification to this Agreement must be made in writing and signed by the parties.
6. If any of the provisions of this Agreement are found to be unenforceable, the remainder shall be enforced as fully as possible, and the unenforceable provision(s) shall be deemed modified to the limited extent required to permit enforcement of the Agreement as a whole.
7. You are solely responsible for any consequences, losses, or damages that we may directly or indirectly incur or suffer due to any unauthorized activities conducted by you, as explained above, and may incur criminal or civil liability.

DISCLAIMER POLICY

1. THE WEBSITE IS AN ONLINE INFORMATION SERVICE PROVIDED BY LOGISTECH SOLUTIONS PTE. LTD. (“Fulfillor”), SUBJECT TO YOUR COMPLIANCE WITH THE TERMS AND CONDITIONS SET FORTH BELOW. PLEASE READ THIS DOCUMENT CAREFULLY BEFORE ACCESSING OR USING THE WEBSITE. BY ACCESSING OR USING THE WEBSITE, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET FORTH BELOW. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS AND CONDITIONS, YOU MAY NOT ACCESS OR USE THE WEBSITE. Fulfillor MAY MODIFY THIS AGREEMENT AT ANY TIME, AND SUCH MODIFICATIONS SHALL BE EFFECTIVE IMMEDIATELY UPON POSTING OF THE MODIFIED AGREEMENT ON THE WEBSITE. YOU AGREE TO REVIEW THE AGREEMENT PERIODICALLY TO BE AWARE OF SUCH MODIFICATIONS AND YOUR CONTINUED ACCESS OR USE OF THE WEBSITE SHALL BE DEEMED YOUR CONCLUSIVE ACCEPTANCE OF THE MODIFIED AGREEMENT.

COPYRIGHT, LICENSES AND IDEA SUBMISSIONS

1. The entire contents of the Website are protected by international copyright and trademark laws. The owners of the copyrights and trademarks are Fulfillor, its affiliates, or other third-party licensors.
2. You may not modify, copy, reproduce, republish, upload, post, transmit, or distribute, in any manner, the material on the Website, including text, graphics, code, and/or software.
3. You may print and download portions of material from the different areas of the Website solely for your own non-commercial use provided that you agree not to change or delete any copyright or proprietary notices from the materials. You agree to grant Fulfillor a non-exclusive, royalty-free, worldwide, perpetual license, with the right to sub-license, to reproduce, distribute, transmit, create derivative works of, publicly display and publicly perform any materials and other information (including, without limitation, ideas contained therein for new or improved products and services) you submit to any public areas of the Website (such as bulletin boards, forums and newsgroups) or by e-mail to Fulfillor by all means and in any media now known or hereafter developed. You also grant to Fulfillor the right to use your name in connection with the submitted materials and other information as well as in connection with all advertising, marketing, and promotional material related thereto. You agree that you shall have no recourse against Fulfillor for any alleged or actual infringement or misappropriation of any proprietary right in your communications to Fulfillor.

TRADEMARKS

1. Publications, products, content, or services referenced herein or on the Website are the exclusive trademarks or service marks of Fulfillor. Other product and company names mentioned in the Website may be the trademarks of their respective owners.

USE OF THE WEBSITE

1. You understand that, except for information, products, or services identified as being supplied by Fulfillor, Fulfillor does not operate, control, or endorse any information, products, or services on the Internet in any way. Except for Fulfillor–identified information, products, or services, all information, products, and services offered through the Website or on the Internet generally are offered by third parties that are not affiliated with Fulfillor. You also understand that Fulfillor cannot and does not guarantee or warrant that files available for downloading through the Website will be free of infection or viruses, worms, Trojan horses, or other code that manifest contaminating or destructive properties. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to the Website for the reconstruction of any lost data.
2. You assume total responsibility and risk for your use of the website and the internet. Fulfillor provides the website and related information “as is” and does not make any express or implied warranties, representations, or endorsements whatsoever (including without limitation warranties of title or non-infringement, or the implied warranties of merchantability or fitness for a particular purpose) about the service, any merchandise information or service provided through the service or on the internet generally, and Fulfillor shall not be liable for any cost or damage arising either directly or indirectly from any such transaction. It is solely your responsibility to evaluate the accuracy, completeness, and usefulness of all opinions, advice, services, merchandise, and other information provided through the service or on the Internet generally. Fulfillor does not warrant that the service will be uninterrupted or error-free or that defects in the service will be corrected. You understand further that the pure nature of the internet contains unedited materials some of which are sexually explicit or may be offensive to you. Your access to such materials is at your risk. Fulfillor has no control over and accepts no responsibility whatsoever for such materials.

LIMITATION OF LIABILITY

1. In no event will Fulfillor be liable for (i) any incidental, consequential, or indirect damages (including, but not limited to, damages for loss of profits, business interruption, loss of programs or information, and the like) arising out of the use of or inability to use the service, or any information, or transactions provided on the service, or downloaded from the service, or any delay of such information or service. Even if Fulfillor or its authorized representatives have been advised of the possibility of such damages, or (ii) any claim attributable to errors, omissions, or other inaccuracies in the service and/or materials or information downloaded through the service. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. In such states, Fulfillor liability is limited to the greatest extent permitted by law.
2. Fulfillor makes no representations whatsoever about any other web website that you may access through this one or that may link to this website. When you access a non-Fulfillor website, please understand that it is independent of Fulfillor and that Fulfillor has no control over the content on that web website. In addition, a link to a Fulfillor website does not mean that Fulfillor endorses or accepts any responsibility for the content, or the use, of such Website.

INDEMNIFICATION

1. You agree to indemnify, defend, and hold harmless Fulfillor, its officers, directors, employees, agents, licensors, suppliers, and any third-party information providers to the Service from and against all losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of this Policy (including negligent or wrongful conduct) by you or any other person accessing the Service.

THIRD PARTY RIGHTS

1. The provisions above (Use of the Site), and (Indemnification) are for the benefit of Fulfillor and its officers, directors, employees, agents, licensors, suppliers, and any third-party information providers to the Service. Each of these individuals or entities shall have the right to assert and enforce those provisions directly against you on its behalf.
2. In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their privacy policies concerning the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand how your personal information will be handled by these providers.
3. Certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
4. Once you leave our Website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

MISCELLANEOUS

1. This Privacy Policy shall all be governed and construed by the laws of Singapore applicable to agreements made and to be performed in Singapore. You agree that any legal action or proceeding between Fulfillor and you for any purpose concerning this Agreement or the parties’ obligations hereunder shall be brought exclusively in a federal or state court of competent jurisdiction sitting in Singapore. Any cause of action or claim you may have concerning the Service must be commenced within one (1) year after the claim or cause of action arises or such claim or cause of action is barred. Fulfillor’s failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any provision of this Agreement. Fulfillor may assign its rights and duties under this Agreement to any party at any time without notice to you.
2. Any rights not expressly granted herein are reserved.

Last updated: July 30, 2025