Fulfillor Privacy Policy

This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

Who We Are

Fulfillor is provided and operated by NOI Technologies LLC (“Fulfillor,” “we,” “us,” or “our”).

Registered address:
2055 Limestone Road, Suite 200-C
Wilmington, Delaware, United States

Email: support@fulfillor.com
If you are in the EEA or the UK and we do not have an establishment there, contact us at the email above for details of our EEA/UK representative.

Personal Information You Provide

We may collect personal information when you interact with our website, request information, schedule a demonstration, contact our team, create or use an account, subscribe to communications, or use our services.

Depending on how you interact with Fulfillor, the information we collect may include:

• your name;
• business email address;
• telephone number;
• company name, job title, and business contact details;
• information you provide through contact, demonstration, support, or other website forms;
• support tickets and notes from your conversations with our team;
• account credentials and profile information;
• billing, subscription, and transaction information, where applicable;
• communications and correspondence with us; and
• any other information you choose to provide.

You are not required to provide personal information simply to browse our website. However, certain information may be collected automatically when you visit, and some features or services may not be available if you choose not to provide information that is necessary to fulfill your request.

Information Collected Automatically

When you visit or interact with our website or services, we and our authorized service providers may automatically collect certain technical and usage information.

This information may include:

• your Internet Protocol address;
• browser type and version;
• device type and operating system;
• device or cookie identifiers;
• referring and exit pages;
• pages viewed and features used;
• the date and time of your visit;
• approximate location derived from your IP address;
• website interactions, session activity, and diagnostic information; and
• information about how you access and use our website or services.

We may collect this information through server logs, cookies, pixels, analytics tools, and similar technologies. For more information about these technologies and the choices available to you, please review the Cookies & Similar Technologies section of this Privacy Policy.

Cookies & Similar Technologies

We use Cookiebot (a Google-certified consent management platform). In the EEA/UK, non-essential analytics and advertising cookies/SDKs load only after your consent. We also honor your choices via Google Consent Mode v2. You can change your choices any time via Cookie settings (link in the footer), which reopens the banner.

Categories we use

1. Necessary (always on): security, load balancing, session.
2. Preferences: save site choices.
3. Statistics: GA4/analytics.
4. Marketing: advertising/remarketing pixels.

Cookie declaration (auto-updates from our monthly scan)

How We Use Personal Information and Our Legal Bases

Where the EU GDPR or UK GDPR applies, we rely on one or more lawful bases to process personal information. The applicable basis depends on the purpose for which the information is used.

Operating and Securing Our Website and Services

We use personal information to operate, maintain, monitor, and secure our website and services. This may include maintaining technical logs, detecting suspicious activity, preventing fraud, troubleshooting errors, and protecting our systems and users.

Legal basis: Our legitimate interests in maintaining the security, reliability, and proper operation of our website and services.

Responding to Enquiries and Demonstration Requests

We use contact and business information to respond to questions, process demonstration requests, communicate with prospective customers, and provide requested information about Fulfillor.

Legal basis: Taking steps at your request before entering into a contract, where applicable, or our legitimate interests in responding to business enquiries and developing customer relationships.

Providing and Managing Our Services

We use personal information to create and manage accounts, provide contracted services, process subscriptions, deliver customer support, communicate about the services, and administer our customer relationships.

Legal basis: Performance of a contract or taking steps at your request before entering into a contract.

Where the individual using our services is an employee, contractor, or representative of a customer rather than a party to the contract personally, we may rely on our legitimate interests in providing the services and managing the business relationship.

Analytics and Website Measurement

We use analytics information to understand how visitors interact with our website, measure website performance, diagnose problems, and improve our content and services.

Legal basis: Consent where required, including for non-essential analytics cookies and similar technologies in the EEA and UK.

Where applicable law permits processing without consent, we may rely on our legitimate interests in measuring and improving our website, subject to appropriate privacy safeguards.

Advertising and Remarketing

We may use personal information and tracking technologies to measure advertising performance, create audiences, and display advertising based on interactions with our website.

Legal basis: Consent where required, including in the EEA and UK.

You can withdraw your consent or change your cookie preferences at any time through the Cookie Settings link in the website footer.

Compliance, Legal Claims, and Record-Keeping

We use personal information to comply with applicable laws, accounting and tax requirements, regulatory obligations, court orders, and lawful requests from public authorities. We may also use information to establish, exercise, or defend legal claims and maintain appropriate business records.

Legal basis: Compliance with a legal obligation where the processing is required by law.

Where the processing is not legally required, we may rely on our legitimate interests in maintaining accurate records, protecting our legal rights, resolving disputes, and demonstrating compliance.

Marketing Communications

We may use your contact information to send newsletters, product updates, event information, and other marketing communications where permitted by applicable law.

Legal basis: Your consent where consent is required.

Where applicable law permits business-to-business marketing without prior consent, we may rely on our legitimate interests in promoting our services to relevant business contacts, subject to your right to object.

You can unsubscribe at any time by using the unsubscribe link in a marketing email or by contacting us at support@fulfillor.com. Withdrawing consent does not affect processing that occurred before the withdrawal.

Information We Receive From Other Sources

We may also receive personal information about you from other sources, including business partners, event organizers, marketing partners, publicly available business sources, and third parties who help us generate leads or verify business contact information. We combine this information with the information described above to communicate with you and provide our services.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The applicable retention period depends on factors such as:

• the purpose for which the information was collected;
• the duration of our relationship with you or the relevant customer;
• contractual requirements;
• legal, accounting, and tax obligations;
• security and fraud-prevention needs;
• applicable limitation periods;
• dispute resolution and legal claims; and
• whether consent has been withdrawn.

When personal information is no longer required, we delete, anonymize, or securely isolate it, subject to applicable legal and technical requirements.

How We Protect Personal Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

Depending on the nature of the information and processing, these safeguards may include access controls, authentication measures, encryption, monitoring, backups, security testing, employee confidentiality obligations, and vendor security requirements.

No method of transmission, storage, or security is completely secure. We therefore cannot guarantee absolute security.

How We Disclose Personal Information

We share personal data with:

1. Hosting & infrastructure (website/CDN, cloud hosting)
2. Analytics & measurement (e.g., Google Analytics — only after consent in EEA/UK)
3. Advertising platforms (e.g., Google/Meta/LinkedIn — only after consent in EEA/UK)
4. CRM & support tools (lead management, customer support)
5. Payment & billing (if applicable) We maintain appropriate data processing agreements with our providers.

International Data Transfers

Fulfillor is based in the United States and may use service providers, personnel, and systems located in the United States, India, and other countries.

As a result, personal information may be transferred to, stored in, or processed in countries other than the country where it was collected. These countries may have privacy laws that differ from those in your jurisdiction.

Where required by applicable law, we use appropriate safeguards for international transfers. These safeguards may include contractual protections approved by relevant authorities, such as the European Commission’s Standard Contractual Clauses or the applicable United Kingdom transfer mechanism.

You may contact us at support@fulfillor.com to request additional information about the safeguards used for relevant international transfers.

Your Privacy Rights

Depending on where you live and subject to applicable law, you may have the right to:

• request access to personal information we hold about you;
• request correction of inaccurate information;
• request deletion of personal information;
• request restriction of processing;
• object to certain processing;
• receive certain information in a portable format;
• withdraw consent where processing is based on consent;
• opt out of certain advertising, sale, or sharing activities;
• appeal a decision concerning a privacy request, where applicable; and
• submit a complaint to an appropriate data protection or regulatory authority.

These rights are not absolute and may be limited by applicable law.

To exercise a privacy right, contact us at support@fulfillor.com. We may request information necessary to verify your identity and authority to make the request.

We will respond within the period required by applicable law.

EEA/UK Supplement

1. Legal bases: We rely on consent for analytics/advertising cookies and electronic marketing; contract to provide requested services; legitimate interests to operate, secure, and improve our services; and legal obligation for compliance.
2. Cookies & consent: In the EEA/UK, non-essential cookies/SDKs load only after consent via Cookiebot. Update choices any time via “Cookie settings”

United Arab Emirates (UAE) Supplement

We comply with UAE PDPL (Federal Decree-Law No. 45 of 2021). You have rights to access, correction, deletion, and restriction. Where we transfer data outside the UAE, we do so under PDPL transfer rules. Contact: support@fulfillor.com

Kingdom of Saudi Arabia (KSA) Supplement

We comply with the Saudi PDPL. You may exercise rights including access, correction, deletion, and to obtain information about processing. We respond within 30 days where applicable. Cross-border transfers follow SDAIA PDPL regulations and approved safeguards. Contact: support@fulfillor.com

United States Supplement

We comply with applicable US state privacy laws, including the California Consumer Privacy Act (CCPA/CPRA), Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), Connecticut Data Privacy Act, and Utah Consumer Privacy Act.

Categories collected: We collect identifiers (such as name, email, company), usage data (such as pages viewed, device/browser), commercial information (such as service requests), and inferences for marketing, as described above under Personal Information You Provide and Information Collected Automatically.

Purposes: Operating the site, providing services, analytics, advertising/remarketing (only after consent where required), compliance, and record-keeping.

Do Not Sell or Share My Personal Information: If you wish to opt-out of cross-context behavioral advertising or data “sales", Email us on support@fulfillor.com

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal obligations. When we make material changes, we will update the “Last Updated” date and provide additional notice where required by law.

Contact Us

If you have any questions or comments about this Privacy Policy or our data practices, you can contact us at:
Email: support@fulfillor.com
Postal address: Fulfillor, 2055 Limestone Road, Suite 200-C, Wilmington, Delaware, United States

Data Retention Summary

We may retain limited system logs and backups as required by law or for security, fraud-prevention, or dispute-resolution purposes.

For details on our service terms, copyrights, and liability, please refer to our Terms of Service.

Last updated: April 30, 2026