A US third-party logistics provider uses Fulfillor’s OMS and WMS under its own branding to manage client onboarding, orders, and warehouse activities.
The OMS brings together orders from marketplaces and clients’ ecommerce websites. It connects with Fulfillor WMS and another legacy warehouse management system used by the provider, helping orders reach the systems responsible for warehouse processing.
Typical monthly volume handled through Fulfillor OMS is approximately 30,000 to 40,000 orders. Around Black Friday 2025, that volume reached approximately 48,000 orders in a month. The client’s identity is withheld to protect confidentiality. The volumes described here relate to the Fulfillor OMS deployment and do not represent the provider’s entire order volume.
Implementation at a Glance
| Area | Deployment details |
|---|---|
| Business | US third-party logistics provider |
| Branding | Fulfillor software used under the provider’s own brand |
| Primary OMS use | Client onboarding and order management |
| Order sources | Marketplaces and clients’ ecommerce websites |
| Warehouse systems | Fulfillor WMS and a connected legacy WMS |
| Typical monthly OMS volume | Approximately 30,000 to 40,000 orders |
| Lower-volume months | Approximately 20,000 to 25,000 orders |
| Reported peak month | Approximately 48,000 orders around Black Friday 2025 |
The Operational Requirement
The provider needed to onboard clients, collect orders from marketplaces and ecommerce websites, and pass those orders to the warehouse systems responsible for processing them. The implementation also needed to accommodate an existing legacy WMS. Fulfillor OMS therefore served as the shared order management layer, connecting client setup and incoming orders with Fulfillor WMS and the legacy system.
Client Onboarding Through the OMS
The provider primarily uses Fulfillor OMS for client onboarding and order management.
The onboarding process includes:
- Creating client accounts.
- Adding product data.
- Connecting client websites and marketplace channels.
- Assigning warehouses.
- Setting up billing configuration.
These steps prepare each client for ongoing order management and warehouse processing. They also bring account setup and operational configuration into the same software environment.
The provider reports that client onboarding is easier with this arrangement. The benefit extends beyond creating an account: the team can manage the information and connections needed to begin handling that client’s orders.
Bringing Orders Together from Multiple Channels
Orders enter Fulfillor OMS from marketplaces and clients’ ecommerce websites. The OMS provides a shared point for managing those orders and making them available to the connected warehouse systems. This supports an operation where orders arrive from different sources and warehouse processing does not take place exclusively in one WMS.
The provider also reports easier access to order and parcel tracking information. Teams can find the information needed to follow an order’s progress and respond to tracking questions. For this implementation, order management and system connectivity are central parts of Fulfillor’s contribution.
Working with Fulfillor WMS and a Legacy System
The provider uses Fulfillor WMS for major warehouse tasks while continuing to operate a legacy WMS. Fulfillor OMS connects with both systems, allowing the provider to manage incoming orders while retaining its existing warehouse technology.
Monthly Order Volume and the Black Friday Peak
The peak figure is a monthly total around Black Friday, rather than the number of orders handled on Black Friday alone. These figures establish the operating scale of the OMS deployment. They refer to orders handled through Fulfillor OMS and should not be interpreted as a count of orders shipped exclusively through Fulfillor WMS. The provider also handles additional orders through other arrangements outside this volume.
Reported Operational Benefits
The provider reports easier client onboarding, billing administration, and access to order and parcel tracking information. Through the OMS, the team manages client account setup, product data, sales-channel connections, warehouse assignments, and billing configuration. Connections with Fulfillor WMS and the legacy WMS support order flow into warehouse processing.
Discuss Your OMS and WMS Requirements
If your 3PL manages orders from multiple client websites and marketplaces, the Fulfillor team can review your onboarding process, warehouse systems, billing requirements, and order flow.
Schedule a call to discuss your operation.